The OpportunityThis is an amazing opportunity to join our thriving community health care organisation, which has been supporting our communities for over 150 years now. At Access Health and Community we pride ourselves on delivering equitable accessible quality care to all. We value our people and pride ourselves on having built a collaborative, respectful and engaging team culture.This is a newly created role reporting to the Manager Service Connection. The successful applicant will develop and manage the administrative component of Home Care Package and NDIS Service Agreements for Carer Support, Mental Health and Allied Health business areas. You will use your exceptional interpersonal skills to liaise with internal and external stakeholders building key relationships integral to providing quality coordinated care.This successful applicant will be required to work closely with the Manager Service Connection to provide a uniform approach to first point of contact for our clients. Key ResponsibilitiesBeing welcoming and friendly in all engagements with customers and stakeholdersEnsuring transparent and timely communications with customers and stakeholdersAssessing clients and then provision of quotations for servicesDevelopment of Service AgreementsDemonstrate operational understanding of relevant funding streams and implications for care delivery, to ensure clients ease of engagement in services at Access Health.Be aware of administrative requirements of relevant funding streams, legislation and Access Health & Community Policies and Procedures relevant to services.Ensuring compliance with National Safety and Quality Standards, relevant Government and Funding stream requirements and Access Health & Community Policies and Procedures, to ensure high level of services and ensure continued revenue streams.Complete the necessary processes associated with client registration.Communicate & liaise with team members, key stakeholders, services users, families, staff & advocatesUnderstand roles and interdependencies of other departments and divisions at AccessHC for improved collaboration and outcomes for clients. What you bring  Previous experience with NDIS and Home Care Packages highly desirableDemonstrated knowledge of health and/or community services programs and eligibilityExperience in a customer service role in a phone-based environmentExperience in using Microsoft Office Suite essential, and other relevant software applications desirable (TRAKCare, My Aged Care, and Proda). Key skills and attributes Strong customer service skillsStrong communication and interpersonal skillsHigh level of cultural sensitivity and awarenessCommitment to continuous quality improvementEffective time management and prioritisation skillsHigh level of accuracy and attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentDemonstrated behaviours consistent with AccessHC values. Culture and BenefitsThis is an excellent opportunity to be a part of a progressive not for profit community health organisation.We offer:Paid parental leaveAnnual leave loadingSalary packagingCareer progressionFlexible working arrangementsTraining & Skills development About Access Health & CommunityWe are a not for profit community health organisation operating in over 17 locations across Melbourne.  With caring at our centre, our mission is to build healthier lives together with our communities and deliver excellent health services for all.  AccessHC delivers medical, health and community services for all ages.  We employ over 300 employees across our services and care for more than 30,000 patients and clients every year with over 80,000 appointmentsFor more information about AccessHC please visit www.accesshc.org.au How to ApplyPlease submit your application here including your resume and a cover letter addressing the key selection criteria.  Please refer to the position description on the website for the key selection criteria and further information: https://accesshc.org.au/careers/ For more information regarding your application please email:Manager Service Connection – Zoe Connors – zoe.connors@accesshc.org.auHourly Wage: $35.50 per hour plus superannuationApplications close DATE: 3rd October 2022 Access Health and Community is a Child Safe OrganisationAccess Health and Community is committed to protecting the health and safety of our workers and those who attend our services.  As per Access policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.Access Health and Community is a provider of disability services. Successful applicants will be required to undertake a NDIS Screening Check and if necessary, an International Police check prior to any appointment. Access Health and Community actively encourages applications from Aboriginal peoples and people from a culturally and/or linguistically diverse backgroundPosition Description 35 AUD Doncaster 3108

Service Liaison – Client Support Team

  • Full-Time Permanent Position
  • Doncaster Location
  • Generous Salary Packaging - NFP organisation

The Opportunity

This is an amazing opportunity to join our thriving community health care organisation, which has been supporting our communities for over 150 years now. At Access Health and Community we pride ourselves on delivering equitable accessible quality care to all. We value our people and pride ourselves on having built a collaborative, respectful and engaging team culture.

This is a newly created role reporting to the Manager Service Connection. The successful applicant will develop and manage the administrative component of Home Care Package and NDIS Service Agreements for Carer Support, Mental Health and Allied Health business areas. You will use your exceptional interpersonal skills to liaise with internal and external stakeholders building key relationships integral to providing quality coordinated care.

This successful applicant will be required to work closely with the Manager Service Connection to provide a uniform approach to first point of contact for our clients.

 

Key Responsibilities

  • Being welcoming and friendly in all engagements with customers and stakeholders
  • Ensuring transparent and timely communications with customers and stakeholders
  • Assessing clients and then provision of quotations for services
  • Development of Service Agreements
  • Demonstrate operational understanding of relevant funding streams and implications for care delivery, to ensure clients ease of engagement in services at Access Health.
  • Be aware of administrative requirements of relevant funding streams, legislation and Access Health & Community Policies and Procedures relevant to services.
  • Ensuring compliance with National Safety and Quality Standards, relevant Government and Funding stream requirements and Access Health & Community Policies and Procedures, to ensure high level of services and ensure continued revenue streams.
  • Complete the necessary processes associated with client registration.
  • Communicate & liaise with team members, key stakeholders, services users, families, staff & advocates
  • Understand roles and interdependencies of other departments and divisions at AccessHC for improved collaboration and outcomes for clients.

 

What you bring  

  • Previous experience with NDIS and Home Care Packages highly desirable
  • Demonstrated knowledge of health and/or community services programs and eligibility
  • Experience in a customer service role in a phone-based environment
  • Experience in using Microsoft Office Suite essential, and other relevant software applications desirable (TRAKCare, My Aged Care, and Proda).

 

Key skills and attributes 

  • Strong customer service skills
  • Strong communication and interpersonal skills
  • High level of cultural sensitivity and awareness
  • Commitment to continuous quality improvement
  • Effective time management and prioritisation skills
  • High level of accuracy and attention to detail
  • Strong problem solving and negotiation skills
  • Demonstrated ability to work independently and in a team environment
  • Demonstrated behaviours consistent with AccessHC values.

 

Culture and Benefits

This is an excellent opportunity to be a part of a progressive not for profit community health organisation.

We offer:

  • Paid parental leave
  • Annual leave loading
  • Salary packaging
  • Career progression
  • Flexible working arrangements
  • Training & Skills development

 

About Access Health & Community

We are a not for profit community health organisation operating in over 17 locations across Melbourne.  With caring at our centre, our mission is to build healthier lives together with our communities and deliver excellent health services for all.  AccessHC delivers medical, health and community services for all ages.  We employ over 300 employees across our services and care for more than 30,000 patients and clients every year with over 80,000 appointments

For more information about AccessHC please visit www.accesshc.org.au

 

How to Apply

Please submit your application here including your resume and a cover letter addressing the key selection criteria.  Please refer to the position description on the website for the key selection criteria and further information: https://accesshc.org.au/careers/ 

For more information regarding your application please email:

Manager Service Connection – Zoe Connors – zoe.connors@accesshc.org.au

Hourly Wage: $35.50 per hour plus superannuation

Applications close DATE: 3rd October 2022

 

Access Health and Community is a Child Safe Organisation

Access Health and Community is committed to protecting the health and safety of our workers and those who attend our services.  As per Access policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.

Access Health and Community is a provider of disability services. Successful applicants will be required to undertake a NDIS Screening Check and if necessary, an International Police check prior to any appointment.

Access Health and Community actively encourages applications from Aboriginal peoples and people from a culturally and/or linguistically diverse background


Email: Please click the 'Apply Now' button below.