About Access Health and Community (AccessHC)With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.About the roleThe primary focus will be to manage inbound enquiries as the first point of contact for participants, families, carers and the general community. Providing guidance around Home Care Packages and NDIS Service Agreements for Carer Support, Mental Health and Allied Health and Therapy Services. Exceptional customer service and problem-solving skills are required to liaise with internal and external stakeholders, and to build key relationships integral to providing quality coordinated care. What you will be doing Deliver excellent customer service utilising exceptional interpersonal skills in managing a diverse range of incoming and outgoing inquiries with participants, families, carers, team members, key stakeholders, staff & advocates Support and provide information to explain NDIS and Home Care Package requirements to people and their family and the broader community Coordinate a range of administration and coordination tasks including bookings and calendar management of Local Area Coordination services in various locations Assessment of clients and the provision of quotations for servicesDevelop Service Agreements and complete the necessary processes associated with client registrationWhat you will bringPrevious experience with NDIS and Home Care Packages highly desirable Demonstrate operational understanding of relevant funding streams and implications for care delivery to ensure clients ease of engagementUnderstanding of compliance of National Safety and Quality Standards, and relevant Government and Funding stream requirements to ensure a high level of services and continued revenue streamsDemonstrated knowledge of health and/or community services programs and eligibilityExperience in a customer service role in a phone-based environmentExperience in using Microsoft Office Suite essential, and other relevant software applications desirable (TRAKCare, My Aged Care, and Proda)Key skills and attributesStrong customer service focusHigh level of cultural sensitivity and awarenessCommitment to continuous quality improvementEffective time management and prioritisation skillsHigh level of accuracy and attention to detailStrong problem solving and negotiation skillsAccessHC Culture & BenefitsThe reasons why people love working at AccessHC:Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most. At AccessHC we acknowledge and pay respect to the Traditional Custodians of this land on which we work.Enjoy the extensive AccessHC range of benefits that are on offer;A truly supportive and valued based culture and engaged workforceA culture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsEmployee Referral ProgramAn authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)A commitment to ongoing professional Development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave Loading Apply NowIf the role sounds like you, please submit your application including your resume and a cover letter addressing the key selection criteria and what you bring to this role. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Apply now so you don’t miss this opportunity. We will be assessing applications as they are submittedFor more information regarding your application and If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please email:Manager Service Connection– Zoe Connors – zoe.connors@accesshc.org.au Applications close DATE: Two weeks from advertisingAccess Health and Community is a Child Safe Organisation.Access Health and Community actively supports an inclusive culture and celebrates diversity. We encourage applications from people with disabilities, people with lived experience of mental health and/or AOD recovery, and people with diverse genders and sexualitiesAccess Health and Community actively encourages applications from Aboriginal and Torres Strait Islander people and people from a culturally and/or linguistically diverse backgroundAccess Health and Community acknowledges and pays respect to the Traditional Custodians of this land on which we workAccess Health and Community is committed to protecting the health and safety of our workers and those who attend our services. As per AccessHC policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.Access Health and Community is a provider of disability services and successful applicants will be required to undertake a NDIS Workers Screening Check, WWW Check and if necessary, an International Police check prior to any appointment. Position Description AUDDoncaster3108