About Access Health and Community (AccessHC)With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference in supporting those that need it most. The Opportunity This is an exciting opportunity to support a busy medical team embedded in Community Health through RACGP accreditation and recruitment. Our Senior Manager Medical is working on strategic projects and you will be the key ‘boots on the ground’ to keep our patients, doctors and nurses happy and support the Medical Director, Practice Coordinator and Senior Manager in accreditation preparation.Our clinics include two dedicated medical clinics (Richmond and Hawthorn), two embedded headspace clinics (Hawthorn and Malvern) and a GPRC (Ashburton). Our clinics that have been delivering a high level of patient care for over 150 years since our establishment in Richmond. They have evolved into comprehensive multi-disciplinary practices serving a large and diverse cohort of patients across AccessHC sites. As part of a larger Community Health organisation, our clinics have great corporate support, leaving you free to focus on improving practice quality and GP and patient experience.You will be responsible for the management and delivery of all the day to day operations of the sites, including the management of nurses, GP liaison, accreditation preparation, process improvements (HotDoc improvements) and liaison with the Customer Service (reception team). With the support of the Medical Director and Senior Manager Medical you will lead GP and nursing recruitment, business development and the implementation of care co-ordination and improved holistic care in the clinics. Key ResponsibilitiesPartnering with the Practice Coordinator for the smooth running and management of all day to day practice operations of the clinics.Lead the preparation for RACGP accreditation, including liaising with the Quality Manager, documentation, quality improvement and upskilling nurses and GPsManage and coordinate practice staff and contractors, and maintain a high level of performance and continuing professional improvementCoordinate the work of the nursing team, including work allocation, rostering and guidanceWork closely with all team members to ensure a positive team dynamic in the operational and clinical functioning of both of the clinicsHR Management of nurses, including recruitment section, onboarding and knowledge of employment agreements, and awardsManagement of the payroll and oversee the billing receivables and payablesReview and improve practice/business systems (HotDoc, Pracsoft) to ensure smooth and efficient functioning, high quality service and continuous improvementMaintain and enhance a robust governance system including review of policies, procedures and protocols and updating practice manualsEnsure a high level of patient care, GP and employee satisfaction and effectively managing complaints and/or incidentsDevelop and implement the medical business plan, in conjunction with the Medical Director and Senior Manager to grow and improve the business, including GP recruitmentGood working knowledge of Medical Benefits Schedule, PHN and other regulatory requirements Skills & ExperienceThe skills and experience you will bring to this role as the successful candidate you will have: Key Selection CriteriaQualifications and skills3-5 years within a similar Medical GP management environmentIn depth knowledge of MBS, regulations and legislation within a medical settingDemonstrated experience in leading successful RACGP accreditation preparationStrong and empathetic people leadership and interpersonal skillsExcellent communication skills in both oral and written EnglishSound knowledge of OH&S and practical application of standards to daily practiceAbility to develop and maintain excellent stakeholder relationshipsExcellent computer literacy including experience with HotDoc and PracsoftA tertiary qualification in medical administration, practice and /or business management AccessHC Culture & BenefitsThe reasons why people love working at AccessHC:Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.Enjoy the extensive AccessHC range of benefits that are on offer;A truly supportive and valued based culture and engaged workforceA culture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsGenerous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)A commitment to ongoing professional Development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave Loading Access Health and Community have an authentic commitment to the health and wellbeing of our staff: Wellbeing Connector Program A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health Personal Resilience Plans Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress Wellbeing Information Sessions Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients The Wellness Well The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing Employee Assistance ProgramWe offer counseling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period Wellbeing Days Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing Environmental Impact initiativesAccess Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation. We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges and waste separation, and allocated a pin to print for all staff to reduce and cut down waste production and unnecessary printing. Apply NowIf this position resonates with you and you are passionate about working alongside an experienced and supportive team, we would love to see your resume and a paragraph or two about where you are on your professional journey and why you think the position will work well for you.Please submit your application including your resume and a cover letter describing "what you will bring to this role "addressing the position description’s key selection criteria.If you would like further information about the role, please email: Jane Seeber: Jane.Seeber@accesshc.org.au or visit our website: https://accesshc.org.au/careers/ Apply now so you don’t miss this opportunity. We will be assessing applications as they are submitted.Applications Close Date: 30th November 2022 Access Health and Community is a Child Safe Organisation.Access Health and Community actively supports an inclusive culture and celebrates diversity. We encourage applications from people with disabilities, people with lived experience of mental health and/or AOD recovery, and people with diverse genders and sexualities. Access Health and Community actively encourages applications from Aboriginal and Torres Strait Islander people and people from a culturally and/or linguistically diverse background.Access Health and Community is committed to protecting the health and safety of our workers and those who attend our services. As per Access policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.Access Health and Community is a provider of disability services and successful applicants will be required to undertake a NDIS Workers Screening Check, WWW Check and if necessary, an International Police check prior to any appointmentPosition Description AUDRichmond3121