About Access Health and CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all.  We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most. The opportunity We are seeking an exceptional NDIS Program Support Administrator with outstanding interpersonal and administrative skills to support to the Child and Family Team (CFT) that specialises in the development and wellbeing of children. The role provides technical and administrative support for NDIS intake, on boarding, billing, data management, participant administration and compliance. Reporting to the NDIS Administrative Officer, the ideal candidate will have strong organisational skills and attention to detail and have worked within Community Health and Disability Services. The position offers opportunities for career progression, and a work life balance with flexible working conditions to work within school hours.What you will be doing Key ResponsibilitiesDeliver an exceptional experience to our clients, external partners and staff in answering all enquires via phone/emailProvide administrative support to assist with NDIS intake, on boarding, billing processes, data management, ongoing administration for NDIS participants and compliance of the service level agreement processesAssist in calendar management and appointment schedulingSupport administration of the NDIS portal and NDIS Plan ManagersProvide leave cover for other administrative roles in Child and Family TeamWhat you will bring - Key Selection CriteriaThe skills and experience you will bring to this role as the successful candidate you will have: Qualification in relevant area desirableMinimum three years’ experience in a health/disability administration roleEffective time management and prioritisation skillsStrong organisational skills, high attention to detail, and good negotiating and problem-solving abilitiesProficiency in Microsoft Office and relevant NDIS software applicationsAttributesStrong communication and interpersonal skillsDemonstrated ability to relate to people from a diverse range of social, cultural and ethnics backgroundsCommitment to continuous quality improvement and health promotion principlesWell-developed email and report writing skillsHigh level of cultural sensitivity and awarenessDemonstrated ability to work in a team environmentDemonstrated behaviours consistent with AccessHC values Access Health and Community Culture & BenefitsAt Access Health and Community, we offer more than just a fulfilling career- we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.The position encompasses an extensive range of benefits that are on offer:A truly supportive and valued based culture and engaged workforceA culture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsAn authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)A commitment to ongoing professional Development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave LoadingA truly supportive and valued based culture and engaged workforceA culture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsGenerous salary packaging opportunities(up to $15,990 per annum + $2,650 meals/entertainment expenses)A commitment to ongoing professional Development and career growthAccess Health and Community have an authentic commitment to the health and wellbeing of our staff: Wellbeing Connector Program  A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health  Personal Resilience Plans Staff members at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress  Wellbeing Information Sessions Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients The Wellness Well The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing  Employee Assistance ProgramWe offer counseling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period  Wellbeing Days  Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing   Environmental Impact initiativesAccess Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member; we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation. We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges and waste separation, and allocated a pin to print for all staff to reduce and cut down waste production and unnecessary printing. Apply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you.Please reach out to for further information and/or the opportunity to discuss this role please email: Jo Thorpe Jo.thorpe@accesshc.org.au  Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Applications close DATE:     14th June 2023Access Health and Community is a Child Safe Organisation that values inclusivity and diversity. We encourage applications form people with disabilities, those with mental health and/or AOD recovery experience, and those with diverse genders and sexualities. We also support Aboriginal and Torres Strait Islander people and those form culturally and linguistically diverse background. As a vaccine positive organisation, we encourage COVID-19 vaccinations and offer disability services, requiring successful applicants to undergo a NDIS Workers Screening Check, Working With Children Check, Police Check and potentially an International Check. Position Description AUD Box Hill 3128