The OpportunityThis is an exciting opportunity to join a leading community health service as an Intake Support Worker in the Mental Health and AOD service. This is a permanent Part-Time position (0.6 EFT)The Intake Support Worker provides administrative support for the clinical intake team at Access Health and Community for consumers presenting with mental health and/or substance use concerns. Key ResponsibilitiesRegister new referrals on electronic client management systemsRespond to initial queries about the service via phone and emailComplete administrative tasks (such as correspondence, data entry and discharge of referrals)Greet clients and provide basic reception support for consumers presenting to the service for face-to-face appointments Skills & ExperienceKey attributes of the successful applicant will include, but are not limited to:Strong administration skills and proven record of completing tasks on timeAbility to take initiative and work in a fast-paced environment across different client information systemsA friendly, warm and engaging interpersonal styleA quick learner who can work independently and as part of the teamAbility to work creatively and safely with consumers from diverse backgrounds, including LGBTIQ, CALD and Aboriginal and Torres Strait Islanders Culture & BenefitsPeople love working at Access Health & Community because we offer:Staff wellbeing initiatives, including mindfulness, wellbeing support and the Wellbeing Connector program (peer support program for staff)Generous salary packaging opportunitiesOpportunity to purchase additional leave, paid parental leave and annual leave loadingCommitment to work-life balanceProfessional development within a multidisciplinary team environment About Access Health & CommunityWe are a not for profit community health organisation operating in over 17 locations across Melbourne.  With caring at our centre, our mission is to build healthier lives together with our communities and deliver excellent health services for all.  AccessHC delivers medical, health and community services for all ages.  We employ over 300 employees across our services and care for more than 30,000 patients and clients every year with over 80,000 appointments To ApplyPlease submit your application here or via our website  https://accesshc.org.au/careers/ including your resume and a cover letter addressing the key selection criteria. Please refer to the position description on the website for the key selection criteria and further information: https://accesshc.org.au/careers/  Applications close: 21st August 2022 Access Health and Community is a Child Safe OrganisationAccess Health and Community is committed to protecting the health and safety of our workers and those who attend our services.  As per Access policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.Access Health and Community is a provider of disability services. Successful applicants will be required to undertake a NDIS Workers Screening Check and if necessary, an International Police check prior to any appointment. Access Health and Community actively encourages applications from Aboriginal peoples and people from a culturally and/or linguistically diverse backgroundPosition Description 32 AUD Ringwood 3134

MH & AOD Intake Support Worker

  • Part-Time (0.6 EFT) Permanent role
  • Days of work - Tuesday, Wednesday & Thursday
  • Not-for-profit organization with attractive remuneration & Salary packaging

The Opportunity

This is an exciting opportunity to join a leading community health service as an Intake Support Worker in the Mental Health and AOD service. This is a permanent Part-Time position (0.6 EFT)

The Intake Support Worker provides administrative support for the clinical intake team at Access Health and Community for consumers presenting with mental health and/or substance use concerns.

 

Key Responsibilities

  • Register new referrals on electronic client management systems
  • Respond to initial queries about the service via phone and email
  • Complete administrative tasks (such as correspondence, data entry and discharge of referrals)
  • Greet clients and provide basic reception support for consumers presenting to the service for face-to-face appointments

 

Skills & Experience

Key attributes of the successful applicant will include, but are not limited to:

  • Strong administration skills and proven record of completing tasks on time
  • Ability to take initiative and work in a fast-paced environment across different client information systems
  • A friendly, warm and engaging interpersonal style
  • A quick learner who can work independently and as part of the team
  • Ability to work creatively and safely with consumers from diverse backgrounds, including LGBTIQ, CALD and Aboriginal and Torres Strait Islanders

 

Culture & Benefits

People love working at Access Health & Community because we offer:

  • Staff wellbeing initiatives, including mindfulness, wellbeing support and the Wellbeing Connector program (peer support program for staff)
  • Generous salary packaging opportunities
  • Opportunity to purchase additional leave, paid parental leave and annual leave loading
  • Commitment to work-life balance
  • Professional development within a multidisciplinary team environment

 

About Access Health & Community

We are a not for profit community health organisation operating in over 17 locations across Melbourne.  With caring at our centre, our mission is to build healthier lives together with our communities and deliver excellent health services for all.  AccessHC delivers medical, health and community services for all ages.  We employ over 300 employees across our services and care for more than 30,000 patients and clients every year with over 80,000 appointments

 

To Apply

Please submit your application here or via our website  https://accesshc.org.au/careers/ including your resume and a cover letter addressing the key selection criteria. 

Please refer to the position description on the website for the key selection criteria and further information: https://accesshc.org.au/careers/ 

 

Applications close: 21st August 2022

 

Access Health and Community is a Child Safe Organisation

Access Health and Community is committed to protecting the health and safety of our workers and those who attend our services.  As per Access policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.

Access Health and Community is a provider of disability services. Successful applicants will be required to undertake a NDIS Workers Screening Check and if necessary, an International Police check prior to any appointment.

Access Health and Community actively encourages applications from Aboriginal peoples and people from a culturally and/or linguistically diverse background

Anna Hutchison

Manager, Mental Health & AOD Intake

Anna.Hutchison@accesshc.org.au