About the North East Metro Family & Carer-led Centre The North East Metro Family and Carer-led Centre (FCLC) will be delivered by Access Health & Community (AccessHC), in partnership with SHARC (Self Help Addiction Resource Centre) healthAbility and Inspiro who collectively bring over 200 years of experience working within communities across the North East Metro of Victoria.  We aspire to improve the mental health and wellbeing of families and carers in the North East Metro community to provide a service of hope, recovery and humanity.   We share a commitment and passion to deliver on the reform agenda recommendations set out in the Victorian Mental Health Royal Commission.   It is our vision that our services are designed, governed and led by people with lived experience as families or carers of people with mental health challenges, including those with co-occurring substance use. The majority of our staff in the North East Metro FCLC will have lived or living experience as families or carers of people with mental ill health.The North East Metro  FCLC will ensure that families, carers, friends and supporters of people experiencing mental health challenges have flexible and accessible support to community services, with tele and digital support that will connect them with their peers, communities and clinical services to improve their quality of life and wellbeing. ​These services will be available at no-cost to families and carers of people with mental health problems, including those who have co-occurring substance use.  The opportunity This is an exciting new opportunity to make a difference to improve mental health services and work within a supportive and value-based culture that offers clinical expertise and an authentic understanding and empathy of mental health problems.  About the roleThe Manager – North East Metro Family and Carer-led Centre will be responsible for the operational management of the new Family and Carer-led Centre (FCLC) in the Northeast Metropolitan region. The FCLC will be led by AccessHC in partnership with healthAbility, Inspiro Community Health and SHARC. The Manager, alongside the Lived Experience Practice Lead, will provide leadership to the FCLC staff at the Hub and satellite sites and ensure that the FCLC delivers a service to families and carers that is trauma-informed, accessible, safe and inclusive, and aligns with the vision and values of the consortium and with the Recommendation 31 from the Victorian Mental Health Royal Commission. The role will report to the General Manager Mental Health & AOD and will have two direct reports.What you will be doing Lead the recruitment, induction and orientation of staff in the Family and Carer-led Centre, including those employed by the partner organisations Provide operational leadership to the FCLC team across both the Hub and Satellite sites, and facilitate regular team meetings to ensure clear and regular communication with all staff and volunteers across the four employers of FCLC staff (SHARC, AccessHC, healthAbility and Inspiro)Work closely and collaboratively with the Lived Experience Practice Lead to ensure all FCLC staff and volunteers have access to continuing professional development, appropriate training and well-being initiatives Promote, encourage and respond to feedback from service users and regularly engage with the Lived Experience Reference Group to support quality improvement activitiesManage the annual budget and ensure that the FCLC program operates within the allocated budgetWhat you will bring   Key Selection Criteria  Lived/living experience as a family member/carer of someone with mental ill health, including those with co-occurring substance use (preferred)Qualifications in mental health, alcohol and other drugs, allied health, family therapy, peer support or equivalent disciplineDemonstrated leadership/management experience in high quality health or community services Relevant qualifications and/or experience in managing budgets within a healthcare contextDemonstrated experience in engaging people with lived/living experience within the delivery of services/projects Demonstrated experience in stakeholder engagement with proven ability to strategically engage, negotiate and influence others to achieve outcomes Attributes  Exceptional people leadership that focusses on people’s strengths and champions individual and team development, with opportunities of support for people to develop and thriveDemonstrated ability to work safely and respectfully with people from a diverse range of social, cultural and ethnic backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and the LGBTIQA+ communityEffective time management and prioritisation skillsStrong analytical and problem-solving skillsDemonstrated behaviours consistent with the North East Metro FCLC valuesA genuine commitment to supporting families and carers of people with mental ill health, including those experiencing co-occurring substance use concerns, in line with the Victorian Royal Commission into Mental Health RecommendationsProficiency in Microsoft Office and relevant software applicationsNorth East Metro Family & Carer-led Centre's Culture & Benefits  Some of the reasons why people love working at Family Carer-led Centres:  Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.   The position encompasses an extensive range of benefits that are on offer including:   A supportive and valued based culture and engaged workforce A culture of trust and empowerment for people to grow and thrive A commitment to a work-life balance with flexible working conditions  An authentic focus on staff wellbeing and health A commitment to ongoing professional development and career growth Paid parental leave and opportunity to purchase additional leave Annual leave loading North East Metro FCLC is committed to the health and wellbeing of our staff:   Wellbeing Connector Program    A network of 20 peer supporters.  Wellbeing Connectors that are there to talk with their colleagues about mental health. Personal Resilience Plans   Every staff member has the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress. Wellbeing Information Sessions   Staff have access to recorded Wellbeing Sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients.The Wellness Well   An internal grants program that provides staff with funding to implement activities that benefit physical, social and mental wellbeing. Employee Assistance Program  We offer counselling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period.     Apply Now  North East Metro FCLC is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for and  we acknowledge and pay respect to the Traditional Custodians of this land on which we work. If this position resonates with you and you are passionate about working alongside a collaborative and supportive team that aspires to improve the mental health and wellbeing of families and carers, please forward your resume and cover letter in response to the key criteria within your application. Please reach out to for further information and/or the opportunity to discuss this role please email: Tamsin Short, General Manager, Mental Health & AOD  Tamsin.Short@accesshc.org.au  Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/ Applications close DATE: 24th March, 2023 Position Description 100000 AUD Hawthorn 3122

Manager - Family Carer - led Centre

  • Key leadership role, multi-site management & teams, Northeast Metro
  • Not for Profit, with salary packaging benefits, flexibility and wellbeing
  • Collaborative, highly skilled team with career development  

About the North East Metro Family & Carer-led Centre 

The North East Metro Family and Carer-led Centre (FCLC) will be delivered by Access Health & Community (AccessHC), in partnership with SHARC (Self Help Addiction Resource Centre) healthAbility and Inspiro who collectively bring over 200 years of experience working within communities across the North East Metro of Victoria.  

We aspire to improve the mental health and wellbeing of families and carers in the North East Metro community to provide a service of hope, recovery and humanity.   

We share a commitment and passion to deliver on the reform agenda recommendations set out in the Victorian Mental Health Royal Commission.   

It is our vision that our services are designed, governed and led by people with lived experience as families or carers of people with mental health challenges, including those with co-occurring substance use. The majority of our staff in the North East Metro FCLC will have lived or living experience as families or carers of people with mental ill health.

The North East Metro  FCLC will ensure that families, carers, friends and supporters of people experiencing mental health challenges have flexible and accessible support to community services, with tele and digital support that will connect them with their peers, communities and clinical services to improve their quality of life and wellbeing. ​These services will be available at no-cost to families and carers of people with mental health problems, including those who have co-occurring substance use.  

The opportunity 

This is an exciting new opportunity to make a difference to improve mental health services and work within a supportive and value-based culture that offers clinical expertise and an authentic understanding and empathy of mental health problems.  

About the role

The Manager – North East Metro Family and Carer-led Centre will be responsible for the operational management of the new Family and Carer-led Centre (FCLC) in the Northeast Metropolitan region. The FCLC will be led by AccessHC in partnership with healthAbility, Inspiro Community Health and SHARC.

The Manager, alongside the Lived Experience Practice Lead, will provide leadership to the FCLC staff at the Hub and satellite sites and ensure that the FCLC delivers a service to families and carers that is trauma-informed, accessible, safe and inclusive, and aligns with the vision and values of the consortium and with the Recommendation 31 from the Victorian Mental Health Royal Commission. The role will report to the General Manager Mental Health & AOD and will have two direct reports.

What you will be doing

  • Lead the recruitment, induction and orientation of staff in the Family and Carer-led Centre, including those employed by the partner organisations
  • Provide operational leadership to the FCLC team across both the Hub and Satellite sites, and facilitate regular team meetings to ensure clear and regular communication with all staff and volunteers across the four employers of FCLC staff (SHARC, AccessHC, healthAbility and Inspiro)
  • Work closely and collaboratively with the Lived Experience Practice Lead to ensure all FCLC staff and volunteers have access to continuing professional development, appropriate training and well-being initiatives 
  • Promote, encourage and respond to feedback from service users and regularly engage with the Lived Experience Reference Group to support quality improvement activities
  • Manage the annual budget and ensure that the FCLC program operates within the allocated budget

What you will bring   

Key Selection Criteria  

  • Lived/living experience as a family member/carer of someone with mental ill health, including those with co-occurring substance use (preferred)
  • Qualifications in mental health, alcohol and other drugs, allied health, family therapy, peer support or equivalent discipline
  • Demonstrated leadership/management experience in high quality health or community services 
  • Relevant qualifications and/or experience in managing budgets within a healthcare context
  • Demonstrated experience in engaging people with lived/living experience within the delivery of services/projects 
  • Demonstrated experience in stakeholder engagement with proven ability to strategically engage, negotiate and influence others to achieve outcomes 

Attributes  

  • Exceptional people leadership that focusses on people’s strengths and champions individual and team development, with opportunities of support for people to develop and thrive
  • Demonstrated ability to work safely and respectfully with people from a diverse range of social, cultural and ethnic backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and the LGBTIQA+ community
  • Effective time management and prioritisation skills
  • Strong analytical and problem-solving skills
  • Demonstrated behaviours consistent with the North East Metro FCLC values
  • A genuine commitment to supporting families and carers of people with mental ill health, including those experiencing co-occurring substance use concerns, in line with the Victorian Royal Commission into Mental Health Recommendations
  • Proficiency in Microsoft Office and relevant software applications

North East Metro Family & Carer-led Centre's Culture & Benefits  

Some of the reasons why people love working at Family Carer-led Centres:  

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.   

The position encompasses an extensive range of benefits that are on offer including:  

  • A supportive and valued based culture and engaged workforce
  • A culture of trust and empowerment for people to grow and thrive 
  • A commitment to a work-life balance with flexible working conditions 
  • An authentic focus on staff wellbeing and health
  • A commitment to ongoing professional development and career growth
  • Paid parental leave and opportunity to purchase additional leave
  •  Annual leave loading 

North East Metro FCLC is committed to the health and wellbeing of our staff:   

Wellbeing Connector Program    

A network of 20 peer supporters.  Wellbeing Connectors that are there to talk with their colleagues about mental health. 

Personal Resilience Plans   

Every staff member has the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress. 

Wellbeing Information Sessions   

Staff have access to recorded Wellbeing Sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients.

The Wellness Well   

An internal grants program that provides staff with funding to implement activities that benefit physical, social and mental wellbeing. 

Employee Assistance Program  

We offer counselling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period.     

Apply Now  

North East Metro FCLC is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for and  we acknowledge and pay respect to the Traditional Custodians of this land on which we work. 

If this position resonates with you and you are passionate about working alongside a collaborative and supportive team that aspires to improve the mental health and wellbeing of families and carers, please forward your resume and cover letter in response to the key criteria within your application.

Please reach out to for further information and/or the opportunity to discuss this role please email: Tamsin Short, General Manager, Mental Health & AOD  Tamsin.Short@accesshc.org.au  Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/ 

Applications close DATE: 24th March, 2023