The opportunity We are seeking internal expression of interest for a customer service champion with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend the PPCC/ Urgent Clinic Care: 21 Goodwood Street, Richmond 3121. Part time Max Term role until the end of June 2025 This role involves working 2 shifts: Monday 3pm -10pm & Friday 3pm – 10pmRenumeration: $32.81 per hourCandidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the team and provide customers with information about the services and activities offered by AccessHC.The Richmond Priority Primary Care Centre (PPCC) / Urgent Care Clinic aims to assist community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast, priority care. These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support St Vincent’s Public Hospital Emergency.Assist customers to connect with our services directly or by referring them to the appropriate teamProvide administrative support to the team and maintain strict confidentialityArrange and co-ordinate interpreting/translating services when requiredBook and rescheduling appointments for customers attending our premises in personCollect and processing payments and claims for services deliveredWhat you will bringThe skills and experience you will bring to this role as the successful candidate you will have: Key Selection CriteriaA passion to deliver an exceptional customer service engagement with all customersEngaging warm personality with the ability to quickly build rapportEmotional intelligenceOrganised with strong attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentExperience in using Microsoft Office Suite essentialOther relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium (Training provided)Apply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please reach to Customer Service Manager, Corinna Lefevre.Email: Corinna. Lefevre@accesshc.org.au or Phone: 03 9420 9176Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Applications close DATE:  25th November 2024Position Description AUD Richmond 3121

Internal Expression of Interest Only Customer Service Richmond PPCC

  • Internal expression of interest Customer Service Officer Richmond
  • Part time Max Term June 2025 Shifts: Monday & Friday 3pm -10pm
  • Renumeration: $32.81 per hour

The opportunity

We are seeking internal expression of interest for a customer service champion with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend the PPCC/ Urgent Clinic Care: 21 Goodwood Street, Richmond 3121. 

Part time Max Term role until the end of June 2025 

This role involves working 2 shifts: Monday 3pm -10pm & Friday 3pm – 10pm

Renumeration: $32.81 per hour

Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the team and provide customers with information about the services and activities offered by AccessHC.

The Richmond Priority Primary Care Centre (PPCC) / Urgent Care Clinic aims to assist community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast, priority care. These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support St Vincent’s Public Hospital Emergency.

  • Assist customers to connect with our services directly or by referring them to the appropriate team
  • Provide administrative support to the team and maintain strict confidentiality
  • Arrange and co-ordinate interpreting/translating services when required
  • Book and rescheduling appointments for customers attending our premises in person
  • Collect and processing payments and claims for services delivered

What you will bring

The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria

  • A passion to deliver an exceptional customer service engagement with all customers
  • Engaging warm personality with the ability to quickly build rapport
  • Emotional intelligence
  • Organised with strong attention to detail
  • Strong problem solving and negotiation skills
  • Demonstrated ability to work independently and in a team environment
  • Experience in using Microsoft Office Suite essential
  • Other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium (Training provided)

Apply Now

If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please reach to Customer Service Manager, Corinna Lefevre.

Email: Corinna. Lefevre@accesshc.org.au or Phone: 03 9420 9176

Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Applications close DATE:  25th November 2024