About Access Health and CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.About the roleWe are seeking a customer service champion who has well developed customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend our Templestowe AccessHC site. In addition, you will have excellent organisational skills with an eye for detail in order to provide efficient administrative support to the team and be a part of our vibrant workplace culture, with opportunities for career progression, and a work life balance and flexible working conditions.Support and provide customers with information about the services and activities offered by AccessHC Assist customers to connect with our services directly or by referring them to the appropriate teamProvide administrative support to the team and maintain strict confidentialityArrange and co-ordinate interpreting/translating services when requiredBook and rescheduling appointments for customers attending our premises in personCollect and processing payments and claims for services deliveredWhat you will bring A passion to deliver an exceptional customer service engagement with all customersEngaging warm personality with the ability to quickly build rapportEmotional intelligenceOrganised with strong attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentProficiency in Microsoft packages, and experience in software desirableCustomer Service training from hospitality and telecoms desirableAccessHC Culture & BenefitsThe reasons why people love working at AccessHC:Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.Enjoy the extensive AccessHC range of benefits that are on offer;A truly supportive and valued based culture and engaged workforceA culture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsEmployee Referral ProgramAn authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)A commitment to ongoing professional Development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave LoadingAccess Health and Community have an authentic commitment to the health and wellbeing of our staff: Wellbeing Connector Program A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health Personal Resilience Plans Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress Wellbeing Information Sessions Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients The Wellness Well The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing Employee Assistance ProgramWe offer counseling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period Wellbeing Days Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing Environmental Impact initiativesAccess Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation. We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges and waste separation, and allocated a pin to print for all staff to reduce and cut down waste production and unnecessary printing.Apply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your professional journey and why you think the position will work well for you. Students welcome to apply!Please reach out to for further information and/or the opportunity to discuss this role please email: Sally Chick: Sally.Chick@accesshc.org.au Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Applications close DATE: COB January 20, 2023Access Health and Community is a Child Safe OrganisationAccess Health and Community actively supports an inclusive culture and celebrates diversity. We encourage applications from people with disabilities, people with lived experience of mental health and/or AOD recovery, and people with diverse genders and sexualitiesAccess Health and Community actively encourages applications from Aboriginal and Torres Strait Islander people and people from a culturally and/or linguistically diverse backgroundAccess Health and Community acknowledges and pays respect to the Traditional Custodians of this land on which we workAccess Health and Community is committed to protecting the health and safety of our workers and those who attend our services. As per AccessHC policy and the Victorian Government public health order, successful applicants will need to provide evidence of their COVID Vaccination prior to appointment.Access Health and Community is a provider of disability services and successful applicants will be required to undertake a NDIS Workers Screening Check, WWW Check and if necessary, an International Police check prior to any appointment. Position Description AUDTemplestowe3106