About Access Health and CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most. What you will be doing Key Responsibilities We are seeking a Customer Service champion with outstanding customer service and interpersonal skills to offer a genuine and friendly welcoming service when engaging with our customers to connect with AccessHC services via our cloud based phone system. In addition, you will have excellent organisational skills with an eye for detail in order to provide efficient administrative support to the team and be a part of our vibrant workplace culture. With opportunities for career progression, and a work life balance with flexible working conditions, prior experience or understanding of Community Health and Allied Health services is required for this role.Deliver an exceptional experience to our customers and stakeholders in answering all enquires via phone/emailProvide a welcoming and friendly engagement with customers and stakeholdersRegister and schedule initial appointments for new customers and arranging for confirmations via email, mail or SMSBook all appointments and liaise with Internal and external referrers to support clients with alternative needs and adviceDeliver exceptional customer service to assist customers to navigate service systems and funding and initial needs assessmentsAccurate data entry in registering all client information into TRAKCareLiaise with Interpreter services What you will bring - Key Selection CriteriaThe skills and experience you will bring to this role as the successful candidate you will have: Experience operating telecommunication softwareAbility to establish rapport and develop respectful, professional relationships with clients, staff and partner organisationsHave a high level of energy, enthusiasm and flexibility, along with a commitment to team workDemonstrated ability to work independently while managing a range of tasksExperience or understanding of Community Health and Allied Health ServicesA passion to deliver an exceptional customer serviceEngaging warm personality with the ability to quickly build rapportEmotional intelligenceStrong organisational skills, high attention to detail, and good negotiating and problem-solving abilities Demonstrated ability to work independently and in a team environmentProficiency in Microsoft packages, and experience in software desirable AccessHC Culture & BenefitsThe reasons why people love working at AccessHC:Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.The position encompasses an extensive range of benefits that are on offer;A truly supportive and valued based culture and engaged workforceA culture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsAn authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)A commitment to ongoing professional Development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave Loading Access Health and Community have an authentic commitment to the health and wellbeing of our staff: Wellbeing Connector Program A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health Personal Resilience PlansEvery staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress Wellbeing Information SessionsAccess to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients The Wellness WellAn internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing Employee Assistance ProgramWe offer counselling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period Wellbeing DaysAvailable annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing Environmental Impact initiativeAccess Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation. We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges and waste separation, and allocated a pin to print for all staff to reduce and cut down waste production and unnecessary printing. Apply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you.Please reach out to for further information and/or the opportunity to discuss this role please email: Zoe Connors zoe.connors@accesshc.org.au Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/ Applications close DATE: 12th May 2023Access Health and Community is a Child Safe OrganisationAccess Health and Community actively supports an inclusive culture and celebrates diversity. We encourage applications from people with disabilities, people with lived experience of mental health and/or AOD recovery, and people with diverse genders and sexualitiesAccess Health and Community actively encourages applications from Aboriginal and Torres Strait Islander people and people from a culturally and/or linguistically diverse backgroundAccess Health and Community acknowledges and pays respect to the Traditional Custodians of this land on which we workAccessHC is a vaccine positive organisation, which supports, and encourages our workers, clients / patients and communities to access the COVID-19 vaccination, and where relevant seek medical advice from a registered medical practitioner regarding the vaccination as it relates to themAccess Health and Community is a provider of disability services and successful applicants will be required to undertake a NDIS Workers Screening Check, WWW Check and if necessary, an International Police check prior to any appointment Position Description AUDDoncaster East3109