About Access Health and CommunityWith a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day.The Opportunity The Richmond Priority Primary Care Centre (PPCC) assists community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast priority care by avoiding long wait times in public Emergency Departments. This service supports St. Vincent’s Public Hospital Emergency. The Richmond PPCC is open seven days a week from 10am –12 midnight, and in addition provides referrals to a wide range of Access Health and Community Medical and Allied Health Services.We are seeking medical receptionists with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend the Richmond PPCC.As a member of our Customer Service Officer causal pool, you will be contacted to cover the shifts between 10am to 12 midnight, 7 days a week. Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the team and provide customers with information about the services and activities offered by AccessHC.What you will be doingKey ResponsibilitiesAssist customers to connect with our services directly or by referring them to the appropriate teamProvide administrative support to the team and maintain strict confidentialityArrange and co-ordinate interpreting/translating services when requiredBook and rescheduling appointments for customers attending our premises in personCollect and processing payments and claims for services delivered What you will bringThe skills and experience you will bring to this role as the successful candidate you will have: Key Selection CriteriaA passion to deliver an exceptional customer service engagement with all customersEngaging warm personality with emotional intelligence and ability to quickly build rapportOrganised with strong attention to detail strong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentExperience in PPCC, Urgent Care, Medical receptionMicrosoft Office Suite, TRAKCare, Pracsoft, HICAPS, Medical Director essentialAccess Health and Community Culture & BenefitsAt Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.Read about our culture and benefits: https://accesshc.org.au/culture-and-benefitsApply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please forward your resume and a cover letter addressing the key selection criteria. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna. Lefevre@accesshc.org.auApplications close DATE: 4th December 2023Access Health and Community is a Child Safe Organisation that values inclusivity and diversity. We encourage applications form people with disabilities, those with mental health and/or AOD recovery experience, and those with diverse genders and sexualities.At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work. We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services.Access Health and Community acknowledges the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people. We acknowledge that sovereignty was never ceded.As a vaccine positive organisation, we encourage COVID-19 vaccination. We require successful applicants to undergo a NDIS Workers Screening Check, Working With Children Check, Police Check and potentially an International Check.Position Description AUDRichmond3121