About UsAccess Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve. About the role An exciting and rewarding opportunity as a Care Navigator to leverage your knowledge of mental health, AOD and holistic patient care, to deliver integrated care navigation within GP practices across EMPHN, enhancing multidisciplinary communication, streamline care navigation and improve patient support. You will build strong trusted relationships to collaborate with GPs, mental health professionals, AOD providers, and community healthcare teams to develop and implement personalised action plans, facilitate care meetings, and optimise patient outcomes. Play a key role in launching the Care Navigators Program, building partnerships with General Practices, EMPHN, and the University of Melbourne to improve health outcomes. Join us in transforming primary healthcare with innovative, patient-centered solutions.What you will be doing Key ResponsibilitiesHolistic Care Navigation: Develop, manage, and optimize individualised care action plans to improve patient outcomesMultidisciplinary Collaboration: Enhance communication and coordination between GPs, mental health professionals, AOD specialists, and community healthcare providersPatient-Centered Support: Provide integrated care navigation within GP practices, supporting patients with complex healthcare needs, including mental health and AOD challengesCare Plan Implementation: Develop, implement, and review collaborative care action plans, ensuring effective and timely executionContinuous Patient Monitoring: Track patient progress, offer guidance at critical points, and ensure care action plans align with evolving needsHealthcare Innovation & Partnerships: Build strong relationships with GPs, EMPHN, and the University of Melbourne to foster innovation in primary healthcareProgram Development: Support the launch and implementation of the Care Navigators Program, enhancing care models across the healthcare networkHealthcare Outcome Optimisation: Strengthen partnerships to improve patient health outcomes through integrated, proactive care strategiesWhat you will bring Key Selection Criteria and AttributesQualifications in nursing, disability, mental health or alcohol and other drug field or similar discipline)Relevant work experience with a minimum of 3 years’ experience working with clients with multiple and complex healthcare needs (including severe mental health, AOD and other co-occurring conditions)Experience working effectively within an integrated care team delivering better client outcomes for complex clients, including appropriate involvement of mental health, AOD and social support services to develop collaborative care plans and provide holistic goal-directed careStrong interpersonal and administration skills with the ability to work collaboratively with individuals and their families, GP Practices and other stakeholdersExperience in clinical case management and conducting clinical risk assessments and implementing risk management plans with clientsExcellent understanding of mental health treatment services and referral pathways, with particular focus on the Eastern RegionStrong communication & advocacy skills to engage with patients, GPs & service providersPassion for integrated, multidisciplinary healthcareProficiency with electronic health record systems, Medical Director and Best Practice and Microsoft Office programs (Word, Excel, Outlook and PowerPoint)Access Health and Community Culture and BenefitsRead about our culture and benefits: https://accesshc.org.au/culture-and-benefitsApply NowSubmit your application including your resume and cover letter addressing the selection criteria and attributes. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Please email, Talent Acquisition Lead: L.Weymouth-Wilson@accesshc.org.au if you would like further information about the role. What’s in It for You?Be part of transforming primary healthcare through innovative, integrated care solutionsApplications close: 6th April 2025Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people regardless of cultural background, age, gender identity sexuality or lived and living experience Position Description AUD Doncaster 3108

Care Navigator Integrated Healthcare & Patient Support

  • Care Navigators- Integrated Healthcare & Patient Support, Max Term
  • Not for Profit, salary packaging benefits, flexibility & wellbeing support
  • Collaborative, highly supported team environment

About Us

Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serves across 18 locations.  We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.
 
About the role 
An exciting and rewarding opportunity as a Care Navigator to leverage your knowledge of mental health, AOD and holistic patient care, to deliver integrated care navigation within GP practices across EMPHN, enhancing multidisciplinary communication, streamline care navigation and improve patient support. You will build strong trusted relationships to collaborate with GPs, mental health professionals, AOD providers, and community healthcare teams to develop and implement personalised action plans, facilitate care meetings, and optimise patient outcomes. Play a key role in launching the Care Navigators Program, building partnerships with General Practices, EMPHN, and the University of Melbourne to improve health outcomes. Join us in transforming primary healthcare with innovative, patient-centered solutions.

What you will be doing Key Responsibilities

  • Holistic Care Navigation: Develop, manage, and optimize individualised care action plans to improve patient outcomes
  • Multidisciplinary Collaboration: Enhance communication and coordination between GPs, mental health professionals, AOD specialists, and community healthcare providers
  • Patient-Centered Support: Provide integrated care navigation within GP practices, supporting patients with complex healthcare needs, including mental health and AOD challenges
  • Care Plan Implementation: Develop, implement, and review collaborative care action plans, ensuring effective and timely execution
  • Continuous Patient Monitoring: Track patient progress, offer guidance at critical points, and ensure care action plans align with evolving needs
  • Healthcare Innovation & Partnerships: Build strong relationships with GPs, EMPHN, and the University of Melbourne to foster innovation in primary healthcare
  • Program Development: Support the launch and implementation of the Care Navigators Program, enhancing care models across the healthcare network
  • Healthcare Outcome Optimisation: Strengthen partnerships to improve patient health outcomes through integrated, proactive care strategies

What you will bring Key Selection Criteria and Attributes

  • Qualifications in nursing, disability, mental health or alcohol and other drug field or similar discipline)
  • Relevant work experience with a minimum of 3 years’ experience working with clients with multiple and complex healthcare needs (including severe mental health, AOD and other co-occurring conditions)
  • Experience working effectively within an integrated care team delivering better client outcomes for complex clients, including appropriate involvement of mental health, AOD and social support services to develop collaborative care plans and provide holistic goal-directed care
  • Strong interpersonal and administration skills with the ability to work collaboratively with individuals and their families, GP Practices and other stakeholders
  • Experience in clinical case management and conducting clinical risk assessments and implementing risk management plans with clients
  • Excellent understanding of mental health treatment services and referral pathways, with particular focus on the Eastern Region
  • Strong communication & advocacy skills to engage with patients, GPs & service providers
  • Passion for integrated, multidisciplinary healthcare
  • Proficiency with electronic health record systems, Medical Director and Best Practice and Microsoft Office programs (Word, Excel, Outlook and PowerPoint)

Access Health and Community Culture and Benefits

Read about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

Submit your application including your resume and cover letter addressing the selection criteria and attributes. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Please email, Talent Acquisition Lead: L.Weymouth-Wilson@accesshc.org.au if you would like further information about the role.

What’s in It for You?

  • Be part of transforming primary healthcare through innovative, integrated care solutions

Applications close: 6th April 2025

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people regardless of cultural background, age, gender identity sexuality or lived and living experience